With The Old Twitter Gone Customer Service Online Is Horrible

Pre-Elon Musk Twitter had it's issues, but overall was a great place to connect and also get customer service help from brands.

I used to deal with my internet service provider, Comcast/Xfinity, via Twitter and even moved my account to a new home all through Twitter direct messages back in 2010.

Well, Musk has ruined Twitter and now there's no real place to get customer service online except at the individual brand's site or via, god forbid, a 1-800 number. UGH.

There is no more accountability or social pressure to do what's right. Not like back in the Twitter heyday. And that makes me sad.

Bluesky & Mastodon are great places, don't get me wrong, they don't replace Twitter for complaints and resolutions. And to be honest they're too small for any real impact.

I don't think there ever will be something quite like the old Twitter.

Do you remember the old Twitter. Did you ever use it get customer service help or resolutions to issues? Post your stories in the comments.

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The Latest From The Entrepreneur's Enigma Podcast

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Web Jawn

AI face is taking over — and driving plastic surgeons crazy

Patients are turning to ChatGPT for beauty standards. The results aren’t physically possible.

Business InsiderMadeline Berg

You've gotta be kidding me. Sadly, it's true! Ugh.

Lily Ray: what the SEO industry is getting dangerously wrong about AI search

Lily Ray warns on GEO spam, listicle manipulation, and the AI search optimization tactics that Google and Microsoft are now flagging as LLM poisoning here.

PPC LandLuis Rijo

Lily Ray is one of the smartest in the SEO industry. This is a good recap of what's means by the SEO industry is getting stuff dangerously wrong.

The US is betting on AI to catch insider trading in prediction markets

The Commodity Futures Trading Commission wants us to know it’s taking this very seriously.

Ars TechnicaWIRED

The fact that the prediction market is a thing still bewilders me.

Old Oil and Gas Wells Could Find Second Life Producing Clean Energy

States across the US are looking to take major sources of pollution and use them to generate much-needed power.

WIREDMaria Gallucci

Just thought this was interesting. Not really marketing or Internet related.

Cybercriminal Twins Caught After They Forgot to Turn Off Microsoft Teams Recording

Plus: Instructure’s Canvas ransomware debacle comes to a close, an alleged dark net market kingpin gets arrested, OpenAI workers fall victim to a supply chain attack, and more.

WIREDAndy Greenberg and Maddy Varner and Dell Cameron and Andrew Couts

Doh!

Are the Twitter clones in trouble?

A new report says X is resurgent — but it may be missing the bigger picture

PlatformerCasey Newton

I think with Musk taking over X/Twitter and many people leaving the service, these apps aren't in trouble, they're just different than what Twitter was back in its heyday.

US orders travelers on Air Force One to throw away gifts, pins, and burner phones after China trip | TechCrunch

While the summit appeared cordial, China remains a key adversary of the United States, given its advanced intelligence and espionage capabilities.

TechCrunchLorenzo Franceschi-Bicchierai

Can't say I blame the US security apparatus for wanting these things tossed.

OpenAI co-founder Greg Brockman reportedly takes charge of product strategy | TechCrunch

OpenAI’s latest shakeup comes as the company reportedly plans to combine ChatGPT and its programming product Codex.

TechCrunchAnthony Ha

Things keep getting shaken up at OpenAI. This is a space to watch!

Musk v. Altman accomplished nothing but airing dirty laundry

“Directionally very bad”

The VergeElizabeth Lopatto

A good close-out of all the dirty laundry aired out at the OpenAI/Altman v. Musk trial.

70% of Americans oppose data centers near their homes, now less popular than nuclear power plants — opposition towards nearby AI infrastructure heating up as tech companies ramp up projects to acquire more compute

People don’t want data centers in their backyard.

Tom's HardwareJowi Morales

This is going to be an ongoing issue!

ArXiv to Ban Researchers for a Year if They Submit AI Slop

The change comes as arXiv and others struggle to manage an influx of AI-generated materials masquerading as rigorous science.

404 MediaSamantha Cole

Good!

X accounts are limited to 50 posts and 200 replies a day unless they pay for a blue checkmark - Engadget

Free X accounts have been hit with major restrictions.

EngadgetJackson Chen

This might be the of X/Twitter for good. Elon must be desperate.

Web Find

I Am Not a Robot: My Year Using AI to Do (Almost) Everything

My Year Using AI to Do (Almost) Everything

HarperJoanna Stern

I'm currently reading Joanna Stern's book about how she used/lived with AI for a year and her take on it. It's worth picking up a copy!

Internet of Shit: AI Poop Analysis App Offered to Sell Me Database of Its Users’ Poops

“I hoarded a large database of something valuable, just not what you expect… 150k stools images.”

404 MediaJason Koebler

Because, why not! Ugh! This is when we know we have an Artificial Intelligence problem.

Nearly 50 Years Later, WKRP in Cincinnati Becomes a Real Radio Station

It took nearly 50 years. WKRP in Cincinnati is no longer just a TV sitcom. It’s now a real radio station in Cincinnati. A Cincy-area FM station, known as ‘The Oasis,’ has adopted the WKRP call letters after acquiring them from a nonprofit radio station in North Carolina.

Open CultureOC

I love this on so many levels!

That's It For This Week! Keep Rocking It!

-Seth

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